Privacy Policy
What we do with your information, how it's stored etc.
Privacy Policy
This Privacy Policy explains how ForeverKnots collects, uses, and protects your personal information when you interact with our website or services.
Information We Collect
To fulfil your order, we may collect the following personal information:
- Name
- Billing and delivery address
- Email address
- Payment information (processed securely by third-party providers)
- Order details
How We Use Your Information
We rely on several legal bases to collect and process your data, including:
- To fulfil a contract – such as processing and delivering your order or providing customer support.
- With your consent – for example, when you sign up for our newsletter. You may withdraw your consent at any time.
- Legal obligations – such as complying with tax or legal reporting requirements.
- Legitimate interests – to improve our services, as long as those interests do not override your rights.
Information Sharing
We do not sell or share your information for marketing. We may share information only when necessary, such as:
- To comply with legal or regulatory requirements
- To prevent fraud or technical issues
- With trusted service providers like delivery companies or payment processors, only as needed to complete your order
Data Retention
We keep your information only as long as needed to provide our services and comply with legal obligations:
- Order records may be kept for up to 7 years for tax purposes
- Customer messages may be kept for support and record-keeping
When no longer needed, your data is securely deleted or anonymised.
Your Rights
If you live in the UK or EU, you have the right to:
- Access the personal data we hold about you
- Request corrections or deletion of your data
- Restrict or object to certain uses of your data
- Withdraw consent for processing (where applicable)
- Lodge a complaint with your local data authority
Contact
If you have any questions about this policy or your data, please contact us at:
hello@foreverknots.co.uk
